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We Respect Your Privacy - Privacy Policy
Our policy is designed to protect your information.

We use your personal information to ensure that you are satisfied with your purchase and your experience with Future Controls Corp.

We will not sell, rent or trade away your information to anyone without your consent.


Terms of use

Pricing and Accuracy of Information
While we do everything we can to limit pricing and product information errors, no warranty is made regarding the accuracy of the product information or pricing on this site. We reserve the right to refuse any sale. If you believe our product information or pricing to be in error, please contact us so that we may correct it.

Product Choice, Installation and Customer Responsibilities
All products must be installed according to manufacturer's installation instructions and safety guidelines. All work must be done according to local building, electrical and mechanical codes. Wear proper safety equipment when installing. Improper installation of products or improperly servicing electrical equipment can cause serious injury or death. If you do not fully understand how to install your product after reading the instructions, contact Future Controls for assistance. You agree to not hold responsible Future Controls Corp, its partners, suppliers or any other providers of your purchased items for any damages, liability or legal litigation for any consequences, damages or injury that results from improper use or installation. If you have had any communication with our customer service representatives regarding choosing products, you alone are still responsible for your final product selection purchased.

Copyright
Copyright infringement is against the law. We strive to provide our customers with up-to-date product information and photography. Copying of any information including photography, web site text/copy, or other product information is illegal and strictly prohibited.

Links From or To Other Sites
We may have links to other sites including to web sites of partners, manufacturers, information sources or other items of interest. We are not responsible for the information contained on their web sites. Likewise, sites that contain links to us are not responsible for our content.

Questions
If you have questions regarding our copyright policies, please contact us so that we may address your concerns.


Conflict Mineral Policy

Future Controls Corporation is working toward the elimination of conflict minerals that directly or indirectly finance or benefit armed groups in the Democratic Republic of Congo ("DRC") or adjoining countries from its supply chain. Future Controls' ultimate goal is to have a supply chain that consists of material that is DRC Conflict Free.

As part of this policy, Future Controls Corporation will:

  1. Exercise due diligence as specified in the Organisation for Economic Co-operation and Development ("OECD") Due Diligence Guidance for Responsible Supply chains of Minerals from Conflict-Affected and High Risk Areas ("OECD Framework") and related 3T and gold supplements.
  2. Support and participate in industry groups such as the Electronic Industry Citizenship Coalition and collaborations such as Conflict Free Sourcing Initiative that are focusing on industry-wide solutions.
  3. Commit to transparency by providing necessary reports and information to customers.

Future Controls Corporation expects its first tier suppliers of 3TG ("In-scope Suppliers") to:

  1. Have conflict mineral policies in place to ensure material is sourced from socially responsible suppliers.
  2. Exercise due diligence to determine the source of conflict minerals.
  3. Not procure material from the DRC or adjoining countries that is not "DRC Conflict Free."
  4. Provide the necessary declarations in order to determine if the conflict minerals in the supply chain are DRC Conflict Free.

In-scope Suppliers who are not in compliance with these requirements will be reviewed in order to determine the extent to which Future Controls will continue to do business with those Suppliers. Future Controls Corporation will terminate business with any In-scope Supplier if it is determined that the Supplier's sourcing of 3TG are directly or indirectly financing armed groups in the DRC or adjoining countries.


Shipping Policy
We process and ship orders Monday through Friday. Products ordered by 3 p.m. EST will be shipped the same day if in stock.

Small items are shipped FedEx, UPS or USPS. Shipping costs are individually calculated for each order based on the weight and dimensions of the products.

Large items are shipped using less-than-truckload freight carriers.

Small Package Shipping Policy

Four services speeds are available for domestic U.S. shipments: 1-Day, 2-Day, 3-Day or 1-7 days (ground/standard). Products ship UPS, FedEx or USPS.

Three services speeds are available for small package shipments to Canada: 1-3 days, 2-5 days or 3-7 days (ground/standard). Products are shipped UPS, FedEx or USPS. The Northwest Territories and Yukon Territory are not serviced by 3-7 day ground/standard shipping. Brokerage fees, GST and duties are payable by receiver and due at the time the order is received or if required, at time of arrival at point of entry.

YOU ARE LIABLE FOR ANY DAMAGE TO THE PACKAGING OR PRODUCTS NOT NOTED AT THE TIME OF DELIVERY. DO NOT SIGN THE DELIVERY RECEIPT CLEAR UNTIL YOU HAVE DETERMINED THAT YOUR SHIPMENT IS COMPLETE AND FREE OF SHIPPING DAMAGE. YOU MAY REFUSE PRODUCTS THAT ARE NOT IN ADVERTISED CONDITION. IT IS THE RECEIVER'S RESPONSIBILITY TO INITIATE FREIGHT DAMAGE CLAIMS AT TIME OF RECEIPT.

Freight Shipping Policy

Shipping times to states in the contiguous U.S. are 1-5 days.

All freight deliveries are assumed to be to commercial addresses with appropriate freight receiving facilities and equipment. If you require special accommodations the request must be made at the time of the order. Difficulty or delay of receiving freight may incur additional charges and are the receiver's responsibility. Inability to receive freight may make receiver subject to storage fees by the carrier company. If you would like to change the address your shipment is delivered to after your order has shipped, the carrier may bill you a re-consignment fee. Future Controls Corp must authorize any changes to the final delivery address.

Upon Arrival of Your Freight Shipment
Upon receipt of your shipment, please inspect each carton and piece of equipment on the pallet.

  • Count the number of pallets. Make sure that your count matches the count on the delivery receipt.
  • Look for any damage to the packaging. Damage to the packaging includes:
    • Broken pallets
    • Shrink wrap that is falling off, missing, slightly torn, dirty or has holes
    • Cardboard with tiny crinkles, dents or tears
  • Inspect underneath any packaging with damage, no matter how slight the damage.
  • When in doubt, sign the delivery receipt noting damage.

YOU ARE LIABLE FOR ANY DAMAGE TO THE PACKAGING OR PRODUCTS NOT NOTED AT THE TIME OF DELIVERY. DO NOT SIGN THE DELIVERY RECEIPT CLEAR UNTIL YOU HAVE DETERMINED THAT YOUR SHIPMENT IS COMPLETE AND FREE OF SHIPPING DAMAGE. YOU MAY REFUSE PRODUCTS THAT ARE NOT IN ADVERTISED CONDITION. IT IS THE RECEIVER'S RESPONSIBILITY TO INITIATE FREIGHT DAMAGE CLAIMS AT TIME OF RECEIPT.

Sign the Delivery Receipt

Clear

  • Pallet (skid) count is correct
  • Packaging in excellent condition
  • Products in excellent condition

Short

  • Pallet (skid) count is not correct
  • The number of pallets you receive does not match the number on the delivery receipt. Mark shortage on the delivery receipt with the description of what is missing. You will find your packing slip attached to the freight shipment for reference.
  • Shrink wrap shows signs of being torn, replaced or is missing

Damaged

  • The packaging is not in excellent condition (include description)
  • Product(s) not in excellent condition (include description)

Wrap Broken

  • The shrink wrap shows signs of wear, is torn or has been replaced during transit

CONTACT FUTURE CONTROLS FOR QUICK RESOLUTION TO SHIPPING PROBLEMS

Contact us by phone (440-275-3191) or email ( ) if you have any trouble with your shipment.

  1. If you sign the delivery receipt damaged and take delivery of the products, we will process a damage claim on your behalf. You may do one of the following:
    • Retain the equipment and receive a cash settlement from the freight carrier or replacement parts with an allowance.
    • Exchange the equipment. We will reship a new item once the damaged item is en route back to Future Controls Corp.
  2. If you refuse the product that is damaged, noting that you are refusing due to damage, and take delivery on the undamaged products we will reship a replacement product once the damaged unit is confirmed to be en route back to Future Controls Corp.
  3. If you sign that there is a shortage we will work with the freight company to track the missing portion of your shipment. Please allow up to ten business days for the freight company to locate any missing pieces of your shipment. If the freight company in unable to locate the missing pieces of your shipment those items will be shipped to you at no charge.
  4. If you sign the delivery receipt clear but later determine that your equipment has been damaged the settlement outcome is between you and the freight company. You must report concealed damage within 15 days of delivery. You must establish that the damage occurred prior to you receiving it.
  5. If you sign the delivery receipt clear but later determine that you received fewer pieces than the delivery receipt indicated, there is no recourse, although the carrier can perform a search of their docks. Unfortunately, the carrier will typically deny these types of claims.

For more information on what to do in case you receive a damaged freight shipment, contact Future Controls before accepting questionable product.

Freight Shipments to Alaska, Hawaii and Canada

Shipments sent to Alaska and Hawaii will be charged a shipping fee; please call us for a quote.

We offer freight shipping to most parts of Canada. The customer is responsible for import brokerage. If you have an established broker relationship, please provide Future Controls with all pertinent contact information at time of order. Customers are responsible for paying all shipping surcharges, brokerage, taxes and duties when the order is received, of if required, at the time of arrival at point of entry.

Due to carrier restrictions, we do not currently ship to the Yukon Territory, Northwest Territory or Nunavut Territory.

Returns

If you are not satisfied with your products for any reason you may return them for a refund. Contact Future Controls prior to product return for a return material authorization (RMA) number. Returned material will not be accepted without an RMA. Returned material is subject damage and/or abuse investigation by Future Controls. If the returned material is accepted by Future Controls a refund or account credit will be issued for the product cost less shipping costs to and from your location. Refunds on products can take up to two (2) weeks to process. Equipment returns must be scheduled by Future Controls, Corp. using our designated carriers.

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